Posted in:

Best Practices for Implementing AI Content Moderation to Enhance User Experience and Platform Safety

The content moderation process entails screening user postings for improper language, photographs, or videos that are related to the platform in some way or have been limited by the forum or the legislation of the land. A set of rules is employed to monitor the material as part of the procedure. Any content that does not conform with the criteria is double-checked for inconsistencies, i.e., if the content is eligible for publication on the site/platform. If any user-generated content is discovered to be incompatible with being uploaded or published on the site, it is marked and removed from the forum.

What exactly is AI content moderation?

A machine learning model called AI content moderation, also known as customized AI moderation, is created using data particular to an online platform in order to quickly and precisely detect undesired user-generated material. When implementing an AI moderation system, the material will be rejected, approved, or escalated automatically and with great accuracy.

If you have a high-quality dataset on which models may be created, AI moderation is fantastic for regular choices. It excels at handling scenarios that always have the same or similar appearance. As a result, most platforms may profit from adopting AI moderation, which often covers the vast majority of things uploaded to online markets.

The fact that AI moderation might be based on general data should also be addressed. Given that they don’t take into account site-specific regulations and situations, these models may be efficient but fall short of a customized AI solution in terms of accuracy.

The potential for improving content moderation efforts and enhancing user experience exists as media AI continues to develop and become more sophisticated. Fundamentally, AI for content moderation refers to the use of machine learning algorithms to find objectionable material and eliminate the time-consuming task of skimming through tens of thousands of messages each day, which is typically performed by humans. However, some crucial details, such as false information, prejudice, or hate speech, might be overlooked by algorithms.

For the purpose of developing new tools when machine learning is involved, extensive processing of user data is needed. An online platform must, however, be clear with its users when implementing a content moderation tool so that they can exercise their right to free expression, privacy, and information access. These systems are frequently trained using labeled data, such as web pages, social media posts, instances of speech in many languages and from various communities, etc.

The Use of Content Moderation Tools

Your brand may suffer harm from others besides you. While it’s important to get your followers involved with your business, and encouraging them to do so is a fantastic first step, there are occasions when this might backfire and be detrimental to your reputation. Sometimes all it takes is one poor tweet to undo years of promotion and the hours you’ve spent producing relevant content. You can’t spend your entire day on social media. The whole customer experience may be enhanced by using content moderation tools in addition to helping you maintain a positive brand reputation. These tools for content moderation are some of the most sought-after ones.

Hive Moderation

Hive is the all-in-one answer for safeguarding your platform from objectionable text, audio, and visual material. Using both manual and automatic models, hive moderation offers specialized solutions.

Amazon Rekognition

This automatic content filtering solution for picture and video analysis is reasonably priced. In contrast to machine learning models, which must be created from scratch, it is rapid and pre-trained or customized to your computer APIs.


The Respondology team has more than 20 years of combined experience working in the digital industry. Their objective is to do their bit to stop users on social media sites from sharing offensive posts, including those that are racist, anti-LGBTQ, and other postings that inspire hatred. It is utilized by a variety of consumer businesses as well as professional sports leagues, including the NBA, NFL, and NHL.

Advanced moderation systems equip Stream Chat with a strong machine-learning model to search user messages for spammy, explicit, or poisonous material and block or flag it for further moderation review. A machine learning model that supports advanced moderation may give every message a confidence interval ( 0–1 score) in the following three categories: Spam: Repetitive content from the same user.

Explicit: Vulgar and sexually explicit language.

Toxic: Hate speech and abusive language.

The advanced moderation options under Chat Overview> Advanced content Moderation systems allow you to adjust the advanced moderation’s sensitivity after you enable it. You may modify the advanced moderation’s sensitivity and severity in this view through the following options; Changing the limits for each class of problematic content and depending on the ratings the moderation model provides, directing the system blocks and flag certain communications.