It is estimated that several areas of HR will be reshaped by Machine Learning and A.I. Still, there is a need to understand the true potential of the overall impact of major technological advancements with respect to undertaking the right HR decisions.
As the core nature of modern workforce keeps transforming with deeper technological infiltration, the boundaries between machine and human workforce are blurring rapidly. Emerging technologies like Artificial Intelligence, Machine Learning, Robotics, Internet of Things, and so more, are highlighting the ongoing transformations in the modern HR industry. Let us understand about the importance of AI in HR and how it aims at revolutionizing the industry.
Role of AI in Human Resources
Integration of AI or Artificial Intelligence into relevant HR practices will make organizations better. It is because these high-end applications are capable of analyzing, forecasting, and diagnosing to assist HR teams make well-informed decisions.
The experts believe that AI can be implemented in a wide range of HR functions like onboarding, training, recruitment, retention, performance analysis, and so more. However, there are several organizations that still lag in the integration of AI in the respective HR practices due to various factors. Implementation of AI solutions should be perceived as an optimistic opportunity. It is because AI improved life. Moreover, AI also helps in creating a better future when it is understood explicitly while being utilized in a proper manner.
HR Adopting AI Solutions Rapidly
In a study report, it has been revealed that over the past few years, workers have become highly optimistic as they continue adopting AI in the modern workplace while HR leading the way. The study reveals that AI continues redefining the relationship between the manager and the workers. In addition to this, AI also enhances the role of the manager in the given AI-driven workplace.
Whether you should or should not opt for AI, it will ultimately depend on your business requirements. Some top ways in which AI continues revolutionizing the HR industry are:
#Resumes of Candidates on Smart Digital Forms
Human Resources is concerned with establishing a reliable connection with prospective and current employees on a personal level. To achieve this objective on a large scale, HR departments are expected to leverage highly scalable AI technology.
For instance, organizations conventionally need new applicants to re-enter the same information over a series of steps of the new-hire journey. The redundant, complex task can leave the applicants with poor impression of the organization. To get rid of the overall monotony, companies are leveraging high-end AI recruitment-centric solutions by FutureSolve to allow candidates to transfer information from the resume directly onto the smart digital forms.
The information can also be sent automatically through new hire forms and background checks. For instance, AI is capable of recognizing relevant information off the resume of a candidate while storing it and providing input automatically into future forms. Therefore, applicants will no longer be forced to repeat themselves all over again.
#Understanding Employee Referrals
Artificial Intelligence also plays a vital role in allowing HR teams to effectively understand the concept of employee referrals. It is made possible by going through the profiles of candidates referred to by employees and obtaining insight into who refers to the most suitable one. AI is also capable of analyzing performance data out of different referrals while recognizing when candidates similar to successful individuals are getting recommended.
AI offers HR departments an opportunity to improve the overall employee and customer experience. It is achieved by automating redundant, low-value tasks while freeing up time of the employers to focus on highly creative and strategy work. There are several insights that should be gained through relevant data collected during the entire employee and candidate lifecycle. Organizations should capitalize on available data to enhance employee engagement and retention.
#AI-backed Chatbots Ensuring Employee Engagement
Employee engagement is concerned with the measurement and analysis of employee sentiment on a daily basis. AI-powered chatbots help in empowering both HR professionals and other employees of the organization to ensure engagement conversation throughout.
Chatbots are capable of offering a natural, round-the-clock, and human-like conversations that help in engaging the customer in personalized experiences. These conversations are later on analyzed and utilized towards addressing specific needs, wants, and concerns of the employees.
AI-powered chatbots allow HR professionals to understand specific sentiments. It will allow them to address prospective challenges while taking action and proving to employees that their concerns matter. It helps in boosting employee engagement and reducing turnover.
#Boosting Learning & Development Programs
With AI, the future of learning and development departments will only increase significantly in the coming few years. These departments will be expected to ensure the creation of adaptable and agile learning programs that will meet the individual needs of the existing employees. At the same time, these departments can think of leveraging advanced data and analytics in a comprehensive manner to reveal the overall impact on the business.
Learning and development not only teach individuals relevant AI skills and importance of going digital, but also prepare the employees for new innovative roles requiring more human-based skillsets. To adapt the respective changes, L&D departments continue transitioning to high-end agile learning models for supporting individualized learning.
Some of the ways in which organizations can think of adopting a data-based mindset towards boosting employee experience through the adoption of AI are:
- Content matching and relevant recommendations depending on the overall importance of individual needs
- Assignment of stretch assignments along with cross-functional projects depending on employee skill sets throughout the organization with the help of social learning channels.
- Personalization of the entire learning journey depending on existing skill sets, job roles, future goals, and development plan while proactive addressing any existing skill gaps
- Real-time responses to FAQs through chatbots that are accessible to all employees
The latest advancements in Artificial Intelligence and Machine Learning are effectively reaching mainstream. This has led to the significant shift in the manner in which individuals across the globe interact with high-end technologies and the respective teams.