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According to a renowned survey of passenger attitudes, in-flight WiFi is now a crucial factor in developing customer loyalty and fulfillment among today’s airline passengers.
WiFi is now considered to be a need for travelers. In a survey, 78% of participants responded that WiFi access is vital, while 55% of airline passengers claimed that in-flight WiFi is essential. Additionally, 67% of respondents said that if an airline offered good connections, they’d be inclined to rebook with it. Travelers considered WiFi the fourth most crucial aspect when deciding which airline to fly with, trailing only airline reputation, free luggage, and legroom.
Travelers, especially business travelers, can continue working on the flight thanks to in-flight WiFi. These days are long gone when sitting on a plane means you can’t work or talk to coworkers. With today’s technology, passengers have access to a dependable internet connection. At the same time, in the air, enabling them to do their job remotely, react to emails, participate in virtual meetings, and stay in touch with their coworkers.
Business travelers can now stay productive and connected in the air thanks to in-flight internet services like UnitedWifi. This enables them to maximize their efficiency and make the most of their trip without wasting time.
After productivity, real-time communication has become simpler for air travelers thanks to in-flight WiFi. Travelers may communicate in real-time, without any delays, with their family, friends, coworkers, and clients while in the air. Travelers can use all communication platforms, including email, instant messaging, and video calling, over the in-flight internet. This enables travelers, particularly business travelers, to connect in real-time, even in the air, without delays. For Emirates Skywards members, Emirates offers free WiFi services.
As a result, business travelers may make decisions quicker, solve problems more easily, collaborate more quickly, and waste less time.
A Better Travel Experience
Relaxing while flying is another benefit of in-flight WiFi, which has improved the whole air travel experience. Travelers who can access the internet while on the flight might unwind after a stressful day at work by watching their favorite TV episodes and movies or listening to their favorite music.
Long-haul flight passengers notably benefit from the ability to enjoy news and entertainment while relaxing. The capacity to rest and unwind on lengthy flights can significantly improve the travel experience, making it pleasant, comfortable, and amusing.
Safety and Protection
Another layer of protection and safety for air travelers is provided by in-flight WiFi. Travelers who have access to the internet while flying can stay informed about current weather patterns, airline interruptions or delays, and crises and, if necessary, make alternative travel plans.
Passengers can also book rooms and make other arrangements while on a journey to ensure they won’t encounter any issues or shortages after arrival. Travelers on business who are on a strict schedule or who have important meetings to attend may find this important.
According to a survey, more than half (51%) of anxious fliers indicated they would use WiFi to stay in touch with friends and family on the ground, making it a crucial factor in their choice of transport.