Posted in:

Top 10 Metrics to Measure Employee’s Productivity Remotely in 2020

The COVID-19 pandemic has affected our socio-economic lives to a certain extent. Most people have been forced to work from home to curb the spread of this particular disease. Organizations have also been forced to monitor their employees online. With the right metrics, you can measure employee productivity smoothly. Here are some of the best parameters you can use to monitor employee performance.

1. Sales Per Rep

Sales Per Rep can be measured by the total number of sales made by a specific employee. This is essential in helping you understand which one of your employees made more sales. The average sales you make in a week can determine your key performance indicator (KPI).

2. Lead Conversion Rate

This metric is ideal for marketing purposes. It is the percentage of people who visit your site and are captured as leads. This particular metric indicates your ability to pull the right target audience and how your website turns them into leads effectively. You will know if your marketing team is doing a great job while working from home.

3. Lead to Win Rate

It is a sales performance metric showing the percentage of leads that got into your sales funnel and are now your customers fully. You can easily understand if your marketing team is doing a great job when working remotely.

4. Call Volume

Call volume is a sales performance metric meant to measure the total number of calls handled by an employee within a specific period. It could be for one hour, two hours or more. This can help you understand how your salespersons are dealing with clients.

5. Average Speed to Answer

Also known as first response time, it is a performance metric that helps measure the average amount of time taken by an agent to respond to an initial inquiry. This is ideal for customer satisfaction. You can also tell if your customer service team is productive.

6. Customer Service Satisfaction

With this performance metric, you can easily gauge how your customer service agents are doing their job. You will be in the know of all customer satisfaction ratings. This is essential for the long term retainment of your clients. If there are more satisfied clients, then your team is not doing a great job.

7. Downtime

This metric is vital in measuring the time spent on non-work-related activities like going through social media or watching videos. Using this metric can help you understand how productive your employees have been within a specific period. You can try the Work Examiner employee control system, one of the best tools to use to monitor your employees. This tool has remote control of employees’ computer activity. You can use it for free for 30 days. Download it to start your free trial.

8. Active Work Hours

Remote work has one big drawback. There are various types of distractions you are likely to face. You need to regulate your employees to ensure they are productive. With the active work hours metric, you can easily monitor the rate of mouse clicks, key presses, and the use of specific software.

9. Average Deal Costs

It is another essential metric you can use to measure sales performance. Certain employees can generate more revenue for your company with just a few deals. This is something you can factor in with this important metric to know the contribution they bring to your company.

10. Customer Issues

This refers to the capture of system or user-initiated requests. Examples include bug reports, help requests, complaints, feature requests, and other kinds of feedback. If there are more customer issues, then your team is not performing as required.
You should make good use of these metrics to boost your employees’ productivity as they work remotely.