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Urban Air Membership: How to Cancel It

Urban Air Adventure Park is an entertainment center many people love, including families and fashionable and brave teenagers. There are many attractions in this park. Whether it is a wall-climbing workout that makes your heart pump or trampoline park jumps that delight you, you can find just about anything fun at Urban Air for everyone. 

Memberships provide convenient access to these attractions, often at a discounted rate compared to single-day admission fees. However, with life’s ever-changing circumstances, you might need to cancel Urban Air membership.

This blog will guide you through canceling your Urban Air membership when you are within or outside the initial 12-month commitment. 

An Overview of Urban Air Membership

Urban Air Adventure Park is the perfect place for families and thrillseekers to come and play in a giant playground under one roof. From heart-pounding climbing challenges at the wall to trampoline adventures that will get you off the ground, Urban Air has something for everyone. 

Memberships offer convenient entry to these places, and in most cases, they come at a discount compared to the normal daily ticket rate. However, you might need to cancel your membership amid life’s ever-changing circumstances.

Can You Cancel Urban Air Membership Within the Initial 12 Months?

Unfortunately, canceling your Urban Air membership within the initial 12 months is generally not possible unless you have a specific reason. The membership agreement outlines exceptions, including:

  • Relocation: If you move more than 25 miles away from the nearest Urban Air location, you can cancel with written proof of your new address.
  • Death: In the sad event of a member’s passing, the membership can be canceled upon providing a death certificate.
  • Disability: If a disability prevents you from using the facilities, you may be able to cancel Urban Air Membership by submitting medical documentation.

Steps Involved in Canceling After 12 Months

You can cancel your membership online after completing the initial 12-month commitment. Here’s how:

  • Visit the Urban Air website (
  • Navigate to the “Membership” section (it might be under “About Us” or a similar heading).
  • Look for a link related to “Membership Management” or “Cancel Membership.” You might need to scroll down to the bottom of the page.
  • If you want to cancel Urban Air Membership, the next step is to fill out the online form with your details, including your name, phone number, email, zip code, and the closest Urban Air location.
  • Select “Change/Upgrade Existing Membership” from the contact reason dropdown menu.
  • In the message section, clearly state your intention to cancel the membership and mention the effective date (at least 10 days before your next payment).
  • Submit the form and wait for confirmation from Urban Air.

Things to Know Before Cancellation

While canceling your Urban Air membership, think about these things:

  • Check Your Agreement:  Take a look at your membership agreement, which should reveal that you have passed the 12-month trial period.
  • Review Membership Details:  You must know your membership level, cost, billing date, and if you have any upcoming reservations.
  • Consider Alternatives: Consider downgrading your plan or even a membership pause as alternative options to full cancellation.
  • Post-Cancellation Access: Remember that you’ll still need to pay the regular admission charges once you cancel your membership.
  • Update Payment Info: Make sure the payment method in your account is valid so your subscription won’t be canceled.
  • Future Needs:  Consider the possibility of you staying with Urban Air even in the future.

Conclusion: A Quick Recap

Canceling your Urban Air membership within the initial 12 months is typically only possible due to relocation exceeding 25 miles, death, or disability (with documented proof). After the initial year, you can cancel Urban Air membership online by submitting a request through the membership management section on the Urban Air website at least 10 days before your next payment. Remember to keep a copy of the confirmation email for your records.

Hope this blog has helped clarify the process of canceling your Urban Air membership. If you have further questions, you can also try contacting Urban Air through their website.