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Workforce management is a set of human resource management processes in an organization. These processes get implemented with the goal of maximizing the productivity and proficiency of employees. This can be achieved by ensuring that human resources are in the right place at the right time.
Organizations also have to ensure that the right kind of work gets done. Simply put, workforce management processes include every activity needed to maintain a productive workforce.
In modern organizations, workforce management is supported by dedicated software solutions like Breeze Clock. The key processes supported by workforce management tools include:
- Staff scheduling
- Absence tracking
- Overtime tracking
- Payroll processing
- Time and attendance tracking
- Time and attendance analytics
The listed processes help organizations in staying compliant with labor regulations. There are a lot of benefits to approaching workforce management in the right way. That’s especially when it comes to boosting productivity.
How Workforce Management Tools Transform Businesses
Organizations today integrate workforce management tools due to their efficiency. These tools are software programs designed to meet various needs.
Some programs manage workforce scheduling and leave out management. Others monitor workforce analytics, employees’ time, and attendance. Simply put, workforce management tools help to simplify organizational tasks.
That’s why it’s important that you incorporate these tools. So what more do workforce management tools do and how do they transform organizations?
1. Keeping Employees Motivated
Workforce tools help organizations by tracking the performance of employees and informing the organization about their progress.
Team members are always looking forward to yearly appraisals and bonus rewards. With these tools, an organization can track employees’ weak points and polish their skills to boost performance.
The introduction of rewards helps to motivate teams. It also boosts their confidence levels, their morale, and productivity. Also, additional features like 360-degree reviews and automated messaging options help to keep teams on their feet.
2. Scheduling Meetings
Automated systems make it easy for human resource departments to schedule meetings with ease. That’s because of some of the software programs that send automatic emails and text messages reminding employees of scheduled meetings. The workflow software, for instance, ensures that employees never have to miss meetings and will always be prepared.
A lot of workforce management tools will also help you in ensuring a secure online logbook. This will ensure that you avoid data breaches and that HR managers can track employees’ attendance and mark their leaves without errors.
Note that it’s difficult for users to access the logbook and retrieve confidential data. Unless of course, a system provider grants access to certain users. It’s important to know that some automated programs provide high levels of security that protect data from hackers.
3. Better Communication
Communication plays a key role, especially when you’re working with other people. Team members want to know that their managers and colleagues understand them and to receive feedback.
A good workforce management strategy helps to improve communication. It’s possible that the HR department will take the bulk of the work. But remember that your organization also has other key stakeholders and departments as well.
With a workforce tool, you can transform the way team communication happens between tasks, processes, and systems. This will also help to reduce the workload on your internal communications team.
4. Cost-Effectiveness
Instead of employing a lot of customer service agents to deal with calls, for instance, how about reducing costs by getting call center software?
This software comes with features that work 24/7. This means that you will not have to worry about unanswered calls on a busy day. Investing in call-center software is necessary because you’ll be paying for a single tool in exchange for a lot of features.
You shouldn’t have to employ a lot of staff to provide services that can be taken care of by one software. Aside from reducing costs, you won’t have to create space for new employees if you have call center software.
Remember that call center scheduling tools are built-in with features to route calls and measure call metrics. So you won’t need additional services from your staff for this purpose.
5. Performance Management
Getting rid of manual interventions from the performance management processes and integrating workforce management tools save line managers significant time. Workforce management tools help by automatically arranging meetings through diary coordination. That includes undertaking automatic scoring against the data set criteria.
The software also enables line managers to compare an employee’s performance across the organization. It supports them in making well-informed judgments on what employees have the future potential for growth and who can benefit from more training and development.
6. Time and Attendance
This is one of the most important aspects of workforce management tools. That’s considering that employees’ timesheets can get completed and stored online with automatic approvals and without predetermined parameters. Additionally, some softwares track time spent with clients which provides you with valuable customer insights that can help a business understand where the profitability lies.
This also makes it easy for line managers to establish the effectiveness of the scheduling and the need for overtime. It supports them in measuring whether there’s a need to improve productivity if the resources are moved to different departments.
A lot of workforce management tools offer employee self-service features. Thus allowing them to request holidays and time off at the touch of a button.
7. Recruitment
Workforce management tools allow recruiters to easily compile job specifications and adverts from predefined templates. They also utilize clever analytics to gauge the best advertising platforms based on previous performances.
When it comes to candidate applications, these tools automatically screen CVs against the set keywords and skills matrices. This saves an overworking human resource team’s hours of manually assessing applications. This makes it easy for the shortlisted candidates to get automatically assigned to vacant interview slots.
8. Payroll Processing
The processing of payrolls becomes simpler and more accurate with the use of professional workforce management tools.
These tools allow managers and HR departments to export customized reports that fit the organization’s accounting needs. By utilizing these tools, organizations can avoid time-consuming procedures and confusing timesheets.
Final Take Away
Workforce management tools integrate the daily processes of the business with organizational goals and ensure that the goals are met on time.
In the current tech-driven world, some organizations are using these tools to keep their activities running smoothly. So if you haven’t integrated a workforce management tool yet, it’s time you got one. It will help you to establish a strong foundation for your business.
