To sign up for our daily email newsletter, CLICK HERE
Are you considering outsourcing customer service operations? Read on to discover the five best customer service outsourcing companies.
Outsourcing: Why You Should Do It
If you own or run a company and have intentions of scaling your operations, you have probably considered outsourcing. Outsourcing can allow companies with few resources to grow in a way that would not be possible otherwise. This is especially true for companies experiencing quick growth.
There are many different departments and functions that you can outsource depending on what industry you are in and the type of service or products you offer. However, there is one department that most companies should outsource. This is customer service.
The Importance of Customer Service
Good customer service is one of the most crucial aspects of running a business in the modern world. Consumers want to feel cared for and safe within their purchases. If you have poor customer service, the word will get out, and you may lose some business because of it. That is just the way it works. On the other hand, if you have great customer service, the word will get out, and you will experience a growing loyal customer base.
So, unless you are a larger company with plenty of resources, you probably need to outsource customer service operations to keep up with other companies in your industry. Especially if you are relatively new to the scene.
Choosing a Company For Outsourcing
Say you have determined that you want to start outsourcing customer service. Where do you begin? There are tons of companies with tons of different options for you to choose from. So, how do you choose? Here are a few tips that can help with that.
Determine What You Need
First thing is first. Determine what you want and need out of a customer service company. What features do you want them to have? What deadlines will you need them to meet every week? How large is their bandwidth? Does that work for you? This list can go on. Ultimately, you should have a pretty good idea of what you need. So, make sure the company can meet these needs.
Weighing the Pros and Cons
There are several companies out there who all offer similar services in similar ways but do not be fooled. They are different. One company may offer social media management, while the other does not. The company that offers social media options may not have as large of bandwidth for phone calls. So, do your research and weigh the pros and cons of each company.
Are They Integratable?
Another thing to pay attention to is integrability. Any modern business runs on software, technology, and data. Every single department operates using software that ultimately creates data that ultimately helps you make informed decisions.
So, any company you outsource needs to use software that can be integrated into your software and various operations. This way, there will be no hiccups during any stage of the operation.
The Top 5 Outsourcing Companies for Customer Service
Now, onto the main event. To help you narrow down your research before you even start. Here are five of the best outsourcing companies for customer service!
5. Voice Nation
Voice nation is by no means new to the industry. After being around for almost 20 years, they have earned a reputation by working with companies like McDonald’s and Farmers Insurance. The only downfall is that they only offer phone-based customer service.
XACT is another great company that works hard to give you great customer service. With an extensive bandwidth, they offer phone, SMS, email, and chat-based services for your customers.
3. Specialty Answering Service
Specialty Answering Service is a reputable company known for working with industries like HVAC, medical, property management, legal, and real estate. With 30 years of industry experience, they place a heavy emphasis on training. So, your customers can always get the help they need. They provide customer service via webchat, phone, email, and SMS.
Helpware is definitely at the top of anyone’s list when considering companies for outsourcing customer service. With eight offices scattered across the globe, their bilingual staff can offer customized customer service options for companies that have customers all over the world. They offer phone, in-app, social media, email, and chat-based customer service.
1. Awesome OS
At the top of the list is Awesome OS. This company stands above the rest with its track record alone. After working with just shy of one hundred high-growth companies, they have spent the last 12 years showing the industry what outsourcing personalized customer service can truly look like. They offer customer service via phone, email, social media, SMS, and live chat.
Outsourcing is a great way to encourage the growth of your company. So get started. Figure out your needs, look into the companies above, and choose the one you believe will take the best care of your customers! Good luck!