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Organizations like data science companies are increasingly turning to ISPs to gain a better understanding of their data. Let’s list the benefits and risks of outsourcing data analysis.
Companies outsource all types of IT and business functions, including strategic ones. Increasingly, the field of data science outsourcing is being transferred to the “outside” – one of the most competitive technological areas.
For outsourcing, a service provider is hired to analyze the data provided to him. Research shows that the demand for this type of service is on the rise.
Outsourcing data analysis only makes sense for certain types of analytics. Along with the potential benefits, there are risks. Let’s list what you can lose and what you can win by outsourcing data analysis.
Response time
A common misconception regarding in-house IT is that response time is immediate. Often, IT support is pulled in all directions and engaged to solve trivial issues that users would otherwise be able to troubleshoot on their own. This creates a challenge in time-management and generally has the unintended effect of prolonging response times.
When your MSP is effective, the response time is short, and the trivial requests are filtered by your first point of contact, usually reception.
Typically, companies will assign an approval person or a few approval people who review IT requests, approve them, and then engage the MSP. This helps to filter out simple requests at the same time it contributes to savings.
Service outsourcing is a way for businesses to simplify their processes and, often, reduce costs. With outsourcing, you can outsource some of the work to a third-party company that will perform tasks for you. Most often, entire chains of processes are outsourced, for example, marketing, website maintenance or customer service. It is about the latter that we will talk about today.
Communication tasks in business are one of the largest items of operating expenses. To optimize them, it is often advised to outsource these processes. But is this actually helping to lower costs – or is it just adding additional costs?
If your company is considering moving from an in-house communications department to outsourcing to a call center, read this article. Here we will talk about outsourcing customer service in general, as well as the pros and cons of hiring an external call center in particular. Go!
What is customer service outsourcing
A company can outsource three types of communication tasks:
- technical support – that is, a department to solve problems for existing customers;
- sales department – incoming and outgoing calls to process leads and attract new customers;
- customer service department to serve the existing audience.
Benefit: Access to the skills that are in short supply
This applies fully to cloud computing, advanced analytics and data science and analytics consulting. Outsourcing companies can mitigate the resulting deficit by offering clients their services in these areas.
Benefit: Industry Experience
Some data analysis functions are general-purpose, while others are specific to certain sectors, such as the healthcare or financial services industry. Having an outsourcing partner with deep industry knowledge turns into a serious competitive advantage in this case. In addition to the ability to acquire data analysis skills, outsourcing services can help an organization quickly build an analytical infrastructure that is difficult or impossible to build on its own.
In our experience, the introduction of artificial intelligence into the technological processes of an enterprise pays off quite quickly: for example, if you introduce electronic kiosks, which display changes in the production task when changing the type of product, taking into account the specific situation and the state of the conveyor, next to the workplaces of employees, you can reduce the number of downtime and waste of resources.
