In the business world, every company strives to win an award for doing something remarkable. It could be brand of the year award. Or it could be the fastest growing company award. It’s all about recognition: something to prove to customers it is better than its competitors.
32Red Casino is one of the most decorated brands in the online casino sphere. It’s been awarded multiple times. In 2009, for example, 32Red emerged as the casino brand of the decade. Fast forward to 2018 and the operator earned another award for ‘Best Internet Casino since 2003.’
What does 32Red casino do differently to stay ahead of its competitors in 2021?
700+ Quality Games
When 32Red Casino launched in 2002, most operators would offer a small range of low-quality games. Then 32Red opened with a solution. Instead of games from one software provider, the UKGC-licensed casino launched with hundreds of diverse games from multiple developers.
Today, 32Red has more than 550 slots from Microgaming, NetEnt, Big Time Gaming, IGT and Just for the Win. These companies supply popular slots like Gonzo’s Quest, The Cube, Immortal Romance and Book of Atem.
Like many of its competitors in 2021, 32Red now also offers live casino games. For the uninitiated, live dealer games allow you to play poker, baccarat, blackjack and roulette against human dealers or fellow players in real-time.
The casino has 35 live casino games. They range from European and lightning roulette to Monopoly Live and Dream Catcher. You can also play Texas Hold’em and Caribbean Stud Poker. What’s more, you can play these games against software. Discover more about 32Red and its games in this review.
A Mobile-Responsive Website
32Red Casino wouldn’t be an award-winning brand if it had an unresponsive website. It wouldn’t be a renowned brand without a mobile website. And that’s because 80% of its customers play casino games primarily through their iPhones and iPads.
32Red Casino mostly targets casino players in the UK. And according to a study published on the Telegraph, up to 80% of smartphone owners in the UK spend roughly 24 hours every seven days on their mobile devices.
And why wouldn’t they? Mobile devices are cheap, convenient, portable and effective for online gaming. You don’t need a powerful machine to play a few rounds of slots. A simple android or iOS device with clear graphics and quick Internet access is enough.
For clarity, 32Red has invested a lot in its website. It is not just mobile-compatible. It’s also beautiful, neat and user-friendly. Navigating through the site is seamless, whether you’re after payments, bonuses or games.
Bonuses and Rewards
Let’s get this right out of the way. 32Red would survive without bonuses. The explanation is simple: casino players are always looking for professionally run casinos. 32Red is one of these operators.
That said, the competition for online casinos with bonuses is constantly climbing. Nearly every casino has a welcome bonus. Naturally, 32Red had to join the bandwagon. It offers a series of welcome and loyalty bonuses.
- £10 no deposit bonus
- 150% bonus worth up to £150
- Red Ruby Loyalty points
- Ruby Tuesday rewards
- Club Rouge VIP rewards
Because 32Red also features a sportsbook, many of its bonuses target sports punters. Visit its ‘promotions’ section for a full list of bonuses and rewards from the brand.
Quick Convenient Banking
Convenient banking is one of the first features players look in a casino. Players love brands with a variety of deposit and withdrawal options. What’s more, they prioritize companies with low fees and great limits.
32Red checks all these boxes. For starters, it allows you to deposit through Skrill, Neteller, Trustly, wire transfer, Paysafe Card, EcoPayz, Visa and MasterCard. Additionally, you can use PayPal and EntroPay for withdrawals.
Speed wise, it takes the casino less than 24 hours to process money into your e-wallet account. For card payments, transactions take an average of three days. Bank payments can take up to five days although 32Red often completes them within three days. That said, you can withdraw up to £120,000 per day at 32Red.
Security and Game Fairness
Being a casino licensed by the UK Gambling Commission, 32Red is a safe and secure company. The UKGC has a long list of requirements for every company looking for a gambling license to operate in the UK.
One of the requirements is to build a secure website. 32Red secures its website through SSL encryption. It also provides its customers with login scripts and additional account encryption tools.
To better build trust with customers, 32Red also has partnerships with football clubs like Derby Country and football legends like Wayne Rooney. Additionally, the casino is independently audited by eCOGRA.
24/7 Customer Service
32Red is a top-rated casino for a lot of reasons. One of them is its approach to customer service. While many of its competitors have dysfunctional customer service departments, 32Red provides 24/7 customer assistance.
The company has numerous contact channels. First, you can use free dial numbers in the UK, Canada, Australia, Holland and other countries. Or you could opt for email support or live contacts.
A majority of the casino’s customer service prefer to use the live chat bot. That’s primarily because you can ask for assistance any time of the day and receive instant feedback. Additionally, there’s no queue. If there’s an agent standing by, you can expect for quick assistance.
A Player-Focused Management
We can’t stress this enough. 32Red operates with its players in mind. Take a look at its games. As we mentioned, the casino does more than provide variety. It handpicks games to offer high-quality, high-paying games.
Games aside, 32Red also processes withdrawals incredibly fast. It is not unusual to receive your money within a couple of hours when you withdraw it from 32Red. If there are delays, the company does its best to complete payments within three days.
By comparison, most casinos take more than three days to facilitate withdrawals. And sometimes the delays can go on for over a week. Overall, you can expect a higher quality of services at 32Red than at most sites.